FelbaCare
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Policy

Data Retention and Deletion Policy

Retention criteria for accounts, groups, finance records, claims, uploads, logs, backups, and legal holds.

  • Retention periods must be approved before publication and mapped to record type, lawful basis, business need, accounting need, dispute risk, security need, and regulatory obligation.
  • Account profile and marketing data should be deleted or anonymized when no longer needed, subject to security, dispute, fraud, and legal-hold requirements.
  • Financial, contribution, payment, billing, claim, payout, audit, tax, and dispute records may need to be retained longer than ordinary profile data to protect members, groups, FelbaCare, and lawful accountability.
  • Backups should follow a defined deletion cycle. Legal holds suspend deletion for records relevant to an investigation, complaint, claim, regulator request, or litigation.
Data Retention and Deletion Policy | FelbaCare