Rules members can read
Templates and notices give officers a starting point. Groups still approve their own final rules.
Terms and Conditions
The main contract for FelbaCare accounts, groups, subscriptions, records, payments, claims, and platform use.
Privacy Policy
How FelbaCare handles account, membership, payment, claim, billing, device, audit, support, and AI-related data.
Cookie and Tracking Technologies Policy
Required, preference, analytics, and marketing tracking rules for web and Android surfaces.
Acceptable Use Policy
Fraud, abuse, cybersecurity, community, and regulated-activity restrictions.
Group Administrator and Officer Terms
Additional duties for creators, chairpersons, treasurers, secretaries, auditors, and organization administrators.
Member Participation Terms
Member obligations for joining, records, contributions, communications, statements, and disputes.
Payment and Contribution Terms
Contribution obligations, declarations, verification, reconciliation, allocation, fraud warnings, and payment-provider limits.
Claims and Payout Terms
Claim eligibility, evidence, beneficiary details, approvals, payout limits, appeals, and fraud handling.
Subscription, Checkout and Cancellation Terms
Plan selection, trials, renewals, failed payments, invoices, taxes, cancellation, and account access.
Refund and Reversal Policy
How platform refunds, group contribution refunds, provider reversals, chargebacks, and corrections differ.
Complaints and Dispute Resolution Policy
Escalation for platform, privacy, payment, membership, claim, contribution, and billing disputes.
Data Retention and Deletion Policy
Retention criteria for accounts, groups, finance records, claims, uploads, logs, backups, and legal holds.
Data Subject Rights Procedure
Access, correction, deletion, objection, portability, consent withdrawal, ODPC complaints, and identity checks.
Children and Minors Policy
Minimum age, guardian approval, child-data restrictions, and high-risk financial-feature gates.
Community Standards
Respectful member communication, evidence handling, content restrictions, and moderation principles.
Security and Responsible Disclosure Policy
Security expectations, protected testing, vulnerability reports, and prohibited exploitation.
Third-Party Provider Disclosure
Hosting, database, payment, communications, analytics, AI, support, and professional-service provider categories.
Financial Services and Regulatory Disclaimer
Limits on SACCO, deposit-taking, payment, lending, investment, insurance, escrow, and fund-handling use.