- FelbaCare collects account identifiers, group membership data, financial records, claim information, uploaded document metadata, and audit events needed to run the service.
- Sensitive fields such as phone references and beneficiary contact references are protected by access controls and encryption where configured for the production service.
- Data is used for group operations, security, dispute handling, risk assessment, support, and compliance obligations.
- Members may request access, correction, deletion where lawful, objection handling, and information about how their data is used. Finance, audit, dispute, and claim records may need to be retained where law or legitimate group administration requires it.
- Data is not transferred outside Kenya unless appropriate safeguards, lawful basis, or consent applies.
- Retention rules apply to finance records, claim records, uploads, security logs, and inactive accounts according to legal, security, and group administration requirements.
Privacy Policy
How profile, membership, claim, payment reference, and audit data are handled.