What FelbaCare support can see about your group

Support sees the minimum needed for your ticket, and every look is logged.

For a ticket about a group, agents see only the group's name, its plan, and who reported the problem.

They cannot see member balances or contribution records unless a group official grants access on that specific ticket. The official can withdraw access at any time.

Every time an agent views group information, it is recorded in the group's audit trail.